Thank you for visiting our website, White House Black Market! We want everyone who uses our site to have a positive experience. Please read these Conditions of Use to understand what we expect from you and what you can expect from us.

Who We Are

White House Black Market is an online boutique specializing in stylishly sophisticated yet affordable luxury apparel, shoes, handbags, accessories, and essentials—all designed to empower women’s individuality and demonstrate personal style. The company first opened as a small boutique store in 1985 and has since grown into a beloved lifestyle fashion brand available in over 100 stores across the nation and globally through our website. White House Black Market continues to evolve but always remains focused on offering modern, responsibly made pieces tailored to appeal to women who want fashion with an edge.

Using Our Website

By using our website and the services we offer on it, you agree to follow these Conditions of Use. Please read them carefully. We may need to make changes to these Conditions from time to time, so please check back periodically for updates.

Your Account with Us

Some areas of our website allow you to register for an account to access additional features like saving your information for faster checkout. If you choose to register for an account, you agree to provide truthful, accurate information about yourself. You are responsible for maintaining the confidentiality of your account password and for any activity that occurs in your account. Please contact us immediately if you suspect any unauthorized use of your account.

Ordering from Us

We want your shopping experience to go as smoothly as possible. When you place an order on our website, you agree that the items in your order and available pricing were accurately described. You agree to pay all charges incurred for that order using the payment method you provided at checkout. Any sales taxes and shipping costs are additional unless otherwise noted.

Once we receive and verify your order, we’ll send you an order confirmation email with details about availability, shipping times, and tracking information when it applies. We’ll do our best to let you know about any delays or changes, but reserve the right to cancel any orders even after you receive a confirmation.

Product Information

We aim to accurately display colors, sizes, materials, and other product details on our website. However, actual colors and sizes may vary slightly from what you see on your computer screen. We do not guarantee that such details will be accurate or that products will be available. We reserve the right to discontinue products or make substitutions at any time.

User Content

If you choose to post content on our website like photos, comments, or reviews, you agree not to share anything unlawful, abusive, defamatory, inaccurate, or threatening. We value diverse perspectives but reserve the right to remove any user content on our website when we feel moderation is necessary.

Your Use of Our Website

In order for us to provide a welcoming space for shoppers, we ask that you refrain from certain activities when using our website:

We reserve the right to terminate any user’s access to our website if we feel these Conditions of Use have been violated.

Our Copyright & Trademarks

The content of our website, including text, graphics, logos, icons, product images, and software, is our exclusive property and protected by copyright laws. You may sometimes download or print out a single copy of website content for your personal, non-commercial use. But otherwise, you may not reproduce, prepare derivative works based on, distribute, display, or transmit any website content without our express permission.

The trade names, trademarks, service marks, and logos displayed on our website are registered and unregistered marks belonging to White House Black Market. Nothing on our website should be interpreted as granting a license or other rights to use our marks without express written permission.

Our Liability

We work hard to provide reliable access to our website. But given the nature of technology, occasional disruptions and glitches are inevitable. We cannot promise that our site or services will be up and running 100% of the time. We take no responsibility for technical errors, delays, or temporary suspensions of service.

As for the website content and products we sell, we make no representations or warranties that they will fully satisfy your requirements or expectations. We disclaim any liability for harm that may result from their use to the fullest extent allowed by law.

Governing Law

These Conditions of Use shall be governed by the laws of the state of Florida without giving effect to conflicts of law provisions. If any portion of these conditions is found unlawful or unenforceable, it will be severed from these conditions while maintaining the enforceability of the remaining provisions.

Reach Out Anytime

Thanks again for being part of our White House Black Market community. We sincerely want you to have the best experience possible. So if you ever have feedback for our website or team, please reach out to us at customersupport@whitehouseblackmarkets.com. We’d love to hear from you!